Dahua is the only manufacturer in the industry to offer a 5-year warranty to all dealer partners. This covers except fixed disk (HDD) products.
A team of experts is ready to help troubleshoot any issue that may arise. Offering the best support in the industry, our technical support representatives field inquiries with an on-hold period of less than two minutes on average.
For added convenience, Dahua will provide an over-the-counter (OTC) exchange on select products, given that they have not been misused or improperly handled. There is no charge, unless the original merchandise is not returned in a timely manner.
Maximize the budget: partners receive special pricing for projects that have been registered. In addition to these exclusive discounts, registering a project provides advantages such as pre-project planning and support.
Demo Purchase Program
Stay up-to-date with our demo purchase program. Our partners have the opportunity to purchase the latest products, often before they become available on distributor shelves.
We are dedicated to driving sales and customer loyalty for our partners, whether it be sponsoring a company event or sending Dahua team members to assist with customer training. Our marketing experts are available to support our partner’s businesses through co-marketing opportunities.
Keep up-to-date on new products and technologies and the changing video surveillance landscape with basic and advanced online training courses. We keep our resources current with a comprehensive knowledge base designed to give our dealers a competitive edge.
Participate in our hands-on training and certification programs to broaden skill set and product expertise to win more business.
Our Partner Certification Program offers BICSI-accredited courses nationwide, bringing valuable training to every region.
Partner Care Program
To make sure our partners are getting the most out of everything the All-Star program has to offer, all 3- and 4-star partners are assigned a Partner Care Assistant to help follow up on business opportunities and take advantage of program benefits.
Our lead generation program places qualified leads directly into our partner’s hands to help secure new business and convert those leads into sales.
Star Reward Points
Our rewards program compensates our partners for their business with Dahua. As they sell products and hold trainings, they will cash in on promo items, demo products, support, and more.
As technology continues to advance, rest easy knowing that upgrades won’t be a hassle. We award a “future-proof” credit for large projects, valid for up to three years, to help offset the cost of product upgrades.
Priority Tech Support Line
4-star partners use a special phone number to skip the queue and get tech support calls answered more quickly.
4-star partners will have access to an exclusive Dahua Technical Consultant with the expertise to help in the field, assist with a large project, and provide technical support.
Dedicated Partner Resource
We know how important it is to get answers to questions immediately, especially when handling a large customer or high-profile project. Our 4-star partners are assigned a dedicated consultant to help close the deal. Bridging the gap between partner and regional sales manager, this liaison will help finalize quotes, revise bids, and access any additional resources that may be required.
Project Solution Designer
Need help designing the next project? A knowledgeable Project Solution Designer will assist in developing field-of-view, determining the required number of cameras and recorders, allocating CADs, providing specs for any bid or project, and more.